If you wish to cancel your order, you must notify us via WhatsApp at 809-480-3568 within the first 24 hours after placing the order. Our staff will assist you with the refund and you will need to have your order number available. Cancellations requested outside this period will not be accepted and no refund will be applied.

No, due to our commitment to hygiene and quality, we do not accept returns or exchanges once orders have been delivered. If the customer detects any damage or is not satisfied when picking up the product, they must immediately notify a store associate. In the event of a proven quality defect, a credit note will be issued, but no cash refunds will be made.

Card details are not collected or stored by us; they are entered directly into our provider's payment gateway (AZUL), which is responsible for processing them. The only data transmitted is the user's email address and the total amount to be paid. In addition, authentication services such as "Verified by Visa" and "Mastercard ID Check" are used to ensure that the purchase is made by the cardholder.

We collect personal information such as full name, email, contact information, and birthday when you register on our site or express interest in our products. This information is used to improve your experience and personalize content. We do not share your personal information with third parties without your consent, except when necessary to process your orders through our payment provider (AZUL).

If you have any complaints about your order after it has been collected, you must contact us through our WhatsApp number 809-480-3568. We will address your complaint and offer you an appropriate solution, always respecting current legislation and the conditions established in our policies.

No, we do not currently offer home delivery service. All orders must be picked up at our physical stores. We recommend that you check the address and hours of our stores on our website to plan your visit.